General terms of sale for Le Refuge des Aiglons hotel, Chamonix
Booking terms and conditions
Any booking will be considered final after reception of a down payment of 30% of the stay’s total price.
Cancellation terms and conditions
- In case of cancellation more than 7 days prior to arrival: down payment paid will be entirely refunded to the customer.
- In case of cancellation less than 7 days prior to arrival, no-show, or shortened stay: 100% of the total price of the stay will be retained by the hotel.
No refund can be made in cases of cancellation of a stay benefitting from a discounted price of the “non-cancellable, non-refundable” kind.
Ombudsman – Dispute resolution
In conformance with article L. 156-1 of French Consumer Code, Temmos hotels offer their clients ombudsman services in accordance with the relevant mediation sector, MTV – MEDIATION TOURISME ET VOYAGE.
After having made a request from Temmos hotels’ customer services and having gone 60 working days without a satisfying answer, a customer can bring the matter to the Tourism and Travel ombudsman, of whom the details and conditions are available on the website: www.mtv.travel.
PUBLISHING DIRECTOR : Eric Baptista
PHOTOS CREDITS : Eric Bergoend, Pascal Leroy, Fabrice Rambert, Yoan Chevojon